Terms of service

Welcome to Artolia Studio. These Terms of Service apply to your use of our website and to purchases made through our online store.

By accessing our website, placing an order, or purchasing from Artolia Studio, you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Business Information

Artolia Studio is an online handmade ceramics storefront operated by Golden Peasant, a registered trade name of a Maryland sole proprietorship.

In these Terms of Service, “we,” “us,” and “our” refer to the operator of the Artolia Studio online store.

Products

We make reasonable efforts to provide accurate product descriptions, photographs, pricing, dimensions, colors, and other product details.

Because our ceramics are handmade, slight variations in size, shape, glaze, color, texture, pattern, and finish may occur. These natural handmade variations are not considered defects.

Colors may also appear differently depending on your screen, device, or lighting.

Product Use and Care

Customers are responsible for reviewing all product descriptions, care instructions, and usage notes before purchasing or using an item.

Unless specifically stated in the product description, items should not be assumed to be dishwasher safe, microwave safe, oven safe, or food safe.

Decorative items are intended for decorative use only and should not be used for food or drink unless clearly described as food safe.

Artolia Studio is not responsible for damage caused by misuse, improper care, dropping, impact, thermal shock, dishwasher use, microwave use, oven use, or use inconsistent with the product description or care instructions.

Orders

All orders are subject to acceptance, availability, and verification.

We reserve the right to refuse, cancel, or limit any order if we identify fraud, suspected fraud, pricing errors, inventory errors, payment issues, shipping restrictions, or other issues affecting the order.

If we cancel an order after payment has been made, we will issue a refund for the canceled item or order.

Pricing and Product Errors

We try to keep all prices, product details, and availability information accurate. However, errors may occasionally occur.

If a product is listed with an incorrect price, incorrect description, incorrect availability, or other error, we reserve the right to correct the error and cancel or refuse any affected order.

Payment

Payments are securely processed through Shopify and/or third-party payment processors.

We do not intentionally collect or store full payment card numbers through our website.

By placing an order, you represent that you are authorized to use the selected payment method.

Shipping

Shipping times, processing times, costs, and delivery estimates are described in our Shipping Policy and/or at checkout.

Delivery dates are estimates only and are not guaranteed unless expressly stated in writing.

We are not responsible for delays caused by shipping carriers, weather, incorrect addresses, customs, holidays, or circumstances outside our reasonable control. However, if an order cannot be shipped within the stated timeframe, we will handle the delay in accordance with applicable law and our Shipping Policy.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Order Cancellations

Customers may cancel an order at no charge before it has been shipped.

Once an order has shipped, it can no longer be canceled and will be subject to our Return & Refund Policy.

Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged items, incorrect orders, and customer return shipping responsibilities are governed by our Return & Refund Policy.

Please review that policy carefully before placing an order.

Damaged or Incorrect Orders

If an item arrives damaged, defective, or incorrect, please contact us within the timeframe stated in our Return & Refund Policy.

We may request photographs of the item, packaging, and shipping label in order to review the issue.

Approved resolutions may include a refund or replacement, depending on the situation and product availability.

Intellectual Property

All photographs, graphics, logos, text, product descriptions, website content, and original creative content displayed on this website are owned by or licensed to Golden Peasant / Artolia Studio unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or use our website content, product images, branding, or original creative materials without prior written permission.

Website Use

You agree not to misuse our website, interfere with its operation, attempt unauthorized access, submit false information, use the website for unlawful purposes, or engage in activity that may harm our business, customers, website, or service providers.

Third-Party Services

Our website may use third-party services, including Shopify, payment processors, shipping carriers, analytics providers, marketing tools, and other service providers.

We are not responsible for third-party websites, platforms, policies, services, outages, or errors outside our control.

Limitation of Liability

To the fullest extent permitted by law, Golden Peasant / Artolia Studio shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

To the fullest extent permitted by law, our total liability for any claim related to an order shall not exceed the amount paid for the item giving rise to the claim.

Nothing in these Terms is intended to limit any rights that cannot be limited under applicable law.